Biuro Karier UKW

Oferty pracy

Nazwa firmy / instytucji
Philips Polska
Al. Jerozolimskie 195 b
02-222 Warszawa
Nazwa stanowiska
HR Contact Centre Advisor (Dutch Speaking)
Liczba osób
Termin składania podań
Human Resources
Charakter pracy

We are looking for

  • Graduate with Bachelor or equivalent degree
  • Fluent knowledge of Dutch language is a must (both orally and in writing)
  • Fluent knowledge of English
  • 2 years of progressive work experience in a Customer Service environment
  • Ability to multi-task and good time management skills
  • Understanding of HR processes is an additional asset
  • Demonstrated effectiveness when dealing with demanding customers
  • Personal integrity when handling confidential information
  • Highly developed interpersonal skills and analytical thinking skills
  • Ability to understand and interpret incoming enquiries to the Service Center
  • Computer literate; experience of Case Management tools and HR IT systems is an additional asset
Opis wykonywanych zadań

Your responsibilities

  • Ensure that incoming enquiries to the Service Centers are answered in a professional and efficient manner (e.g. via e-mail, telephone, or chat)
  • Gather all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the case management system
  • Adequate understanding, interpreting and managing incoming enquiries to the HR Contact Center
  • Provide support to employees, line managers and HR Business Partners to enable them to effectively use the HR Portal and other relevant on-line tools for completing transactions
  • Provide proper feedback to the customer if problem is referred,
  • Contribute to continuous improvement activities in the PPS Center through identification of recurring employee/line manager/HRBP issues to simplify and enhance policies, processes and technologies
  • Provide support during the implementation of new initiatives, programs, policies, and services by acting as an employee’s first line of contact
Warunki zatrudnienia

Your team

HR Services Center Europe is based in Piła, Poland and is part of HR Services. HR Services is the Human Resources Shared Services organization of Philips. A team of HR professionals delivering HR Services to Philips employees and managers at all stages of the career cycle. HR Services delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.


Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore.

Our benefits are competitive and designed around your preferences:

  • Relocation package applicable for people moving in from outside of Pila region
  • Yearly bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • BenefitSystem cards
  • Discount for Philips’ products

Recruitment process

If you are interested in this opportunity to join us, please upload your resume through the Philips career site - vacancy number 203265.


Please provide a clause: „Hereby I agree to process my personal data included in my application for requirements of the recruitment process (in accordance to Personal data Protection Act dated 29 August 1997; Official Journal no 133, item 883)”.


Sposób kontaktowania
Osoba do kontaktu
Justyna Oczadły